Reference

How 33 bat Handles Your Personal Information

Your account details, wallet transactions, and browsing activity are handled with clear rules — no guesswork, no hidden handoffs.

Account data protectedbKash, Nagad, Rocket transaction recordsYour rights, clearly statedRequest access or deletion anytime
33 bat How 33 bat Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply consistent data handling across every part of the platform — from the moment you register to every bKash or Nagad deposit you make. Security, retention, and your ability to request changes are built into how we operate, not added as an afterthought.

SSL Encryption

Every page and transaction on 33 bat runs over SSL. Your login credentials, payment details, and account data travel encrypted. We do not store raw payment credentials on our servers.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Data Retention

We keep your account data only as long as needed for platform operation and any compliance obligations in your eligible region. Closed accounts are anonymised within the applicable retention window.

Your Access Rights

You can request a copy of your personal data, ask us to correct inaccurate details, or request deletion of records. Contact support with your registered account details and we will act on your request.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

Questions about your personal data, a request to access your records, or a correction to account details — our support team handles all of it directly. Reach out through any of the channels below and we will respond as quickly as we can. Availability depends on your region and applicable local conditions.

Live Chat Open the chat icon inside your account dashboard to reach our support team directly. This is the fastest path for data access requests or account corrections.
Email Support Send your data request or privacy question to our support address. Include your registered account contact so we can locate your records and respond accurately.
Account Settings Some data changes — like updating your registered mobile number or email — can be handled directly inside your account settings without contacting support.

Privacy Policy — Your Questions Answered

Below are the questions we hear most often about how your data is handled on the platform. If your question is not covered here, our support team can help directly through live chat or email.

We collect your name, contact details, and payment identifiers such as your bKash or Nagad number. Device data like your IP address and session activity is also logged for security purposes.

No. Transaction data linked to your bKash, Nagad, or Rocket account is used only for processing and account management. We do not share it with third-party marketing services.

Retention depends on your account status and local compliance rules in your eligible region. Closed accounts are anonymised within the period required under applicable obligations for your area.

Yes. Contact our support team via live chat or email with your registered account details and we will pull together the records we hold and send them to you.

Send a deletion request through live chat or email. We will process it in line with applicable retention rules for your region. Some records may need to be kept for a required compliance period before deletion.

We use session cookies for login continuity and analytics cookies to understand platform usage. You can adjust or block cookies through your browser settings, though this may affect how parts of the platform behave.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.